Key Performance Indicators

My supervisor is Mr. Nguyen Vu and he is the supply chain manager. He is responsible for administering ever process in the supply chain process. He has direct involvement with approval of ideas and supply chain departments such as product development, suppliers, inventory, procurement, delivery, retail, and quality control. He is responsible for enhancing the communication and efficiency between supply chain departments. The primary role of a supply chain manager is to decrease cost, enhance the quality of products, and squeeze out as much inventory as possible with minimum losses. My supervisor’s day-to-day schedule compromise of reaching out to every department to understand how they are doing and if they planning to meeting their goal for the month or week. Mr. Vu is a very approachable leader that loves to help and interact with employees. He is very knowledgeable over the supply chain process because he had 10 years’ experience working in the supply chain process with Honeywell. My colleague Jenna and I work directly with the supply chain manager and have the responsibility to reach out to different departments.

My current internship role is to enhance the quality of the products sold by Baya. I will be designing key performance indicators (KPI) that measure the performance, productivity, and profitability concerning the quality of the products. Using these KPIs I will be formulating an interactive dashboard that will instantly help my supply chain manager assess the performance of the company regarding quality. The company’s current goal is to decrease their cost and enhance the quality of its products. These are opposing forces, so my objective it to find the balance on the minimum amount of money that should be spent that can produce adequate quality standards. My daily role consists of reaching out too many departments such as product development and quality control in order to understand how they are reporting quality standards and what type of defects are encountered today.

Ho Chi Minh city is full of interesting personal experienced but the best one has been enjoying some exotic fruits with my coworkers. The company around 3:00 PM has a small break in which the majority of the workers eat some exotic fruits and share a conversation in the kitchen area. Popular fruits like durian, lychees, and guava are fruits we all enjoy.